Refund Policy

FastTradein (support@fasttradein.app) is provided by its operator; see Operator details in the Terms of Service. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

What you buy is a subscription to the FastTradein software, nothing else. FastTradein is software only: the store buys devices from its own customers and pays them directly, and FastTradein never buys, sells, stores, or ships devices and never handles payouts to customers. Paddle, as Merchant of Record, only processes payment for this software subscription.

The 14-day trial on the plan you pick does not need a card, and nothing is charged during the trial.

Full refund within 14 days: if you ask within 14 days of any subscription payment, we refund that payment in full, with no conditions. Write to support@fasttradein.app with the store name and the payment date, or contact Paddle through the link in your receipt email or at paddle.net. The money goes back to the original payment method.

You can cancel at any time in the workspace under Plan and billing → Manage subscription, by writing to support@fasttradein.app, or with the link in your Paddle receipt email. The subscription then does not renew, and you keep access until the end of the paid period. After that, the widget stops taking new requests. Workspace data is kept for 14 months after the subscription ends and then deleted.

FastTradein does not charge a fee on the trade-in itself. The store pays the person who sells the device.

When the trial ends, the widget stops taking new requests until you choose a plan. Nothing is charged automatically, because the trial does not ask for a card. Your workspace data is kept for 14 months after the trial ends and then deleted.

For a question about a charge or a refund, write to support@fasttradein.app with the store name and the date of the charge.